Frequently Asked Questions
Account
Can I export tutorials in my account to save offline?
Yes. All of our paid plans come with PDF export. However, starting in our Professional plan you have the ability to export as a Video, GIF, Google or Word Doc, Google Slides, or Youtube file. If you need additional export types (HTML, SCORM, Sharepoint) reach out to learn more about our Enterprise Plan.
Can I delete my account?
Yes, of course. You can delete your account at any time. It’s super simple. Of course, we will be sad to see you go.
What is included in each plan?
Every plan comes with unlimited tutorials. The difference is in the features and what you can do with your tutorial. Here's a feature by feature walk through of what's included in each plan.
Editing
What are the editing options for my tutorial?
Iorad is really simple so you can mask information, add a step, copy a step, delete a step, emphasize text, underline text, and hyperlink text.
Can I re-order my steps?
Yep, it’s easy. To re-order a step, just use the Advanced menu in the editor and click "Move Step."
Is there an easy way to navigate quickly through steps?
Absolutely. In the editor near the top middle of the editing panel, look for a down arrow next to the step number. Click on the arrow to view a drop-down step list for easy navigation through the tutorial.
Can I record my voice?
This one is our favorite. In your tutorial dashboard, click a tutorial title, click "Audio", then select "Upload or record your own voice." Click "Start Recording" to begin recording your own voice.
Can I add a voiceover to my tutorial?
Of course, you can! We also let you generate audio using text to speech from Amazon Polly or Google. It’s the same technology that they use for the Alexa device. Pretty amazing, huh?!
What can I do if my iorad editor isn't acting like its normal awesome-self?
Try clearing your cache. Sometimes when your computer remembers everything else, it confuses iorad.
Can I add quiz questions to the end of an iorad?
We don’t have that functionality; however, you can use any quiz software or even a Google form to create the quiz and link it on the last step of the tutorial using the hyperlink tool. Check out our Quiz Mode to quiz learners on the steps in the tutorial.
Is there a mobile capture tool?
The finished tutorial is fully responsive. The learner can view the tutorial on a desktop or any mobile device. However, slide it is the only supported player mode on mobile devices. To capture a mobile website, re-size the browser to force mobile mode. If it is an IOS or Android app, check out Reflector or AirPlay to cast the mobile device to the desktop & proceed using the iorad desktop capture. Learn more.
Settings
Can I have more than 1 theme?
Starting at the Professional Plan Level, we offer the following themes: light, dark, artsy, and one custom branded theme.
Can I change the color of the highlight box?
Absolutely. That is in Theme settings, on the “Finish” screen. Click Theme and change the highlight color right there.
What are the Logo file types you support?
We support SVG, PNG, and JPG. It works best to keep the logo max height to 64 pixels and the background no smaller than 400x300 pixels.
Can I change my default capture language for my tutorials?
Definitely. Just navigate to the iorad extension Profile Menu to change your default capture language settings.
Can I select which functionality I want available in the tutorial player?
You betcha. Select only what you want to appear.
Can I default the tutorial player to watch rather than try?
We want you to use the player as it best fits your learner's needs. Choose to default the player to try it, scroll it, slide it, watch it, quiz it, or do it, it’s your choice. You can even choose different default settings for when it’s embedded into a website versus sharing the direct link.
Sharing
What privacy options are there for an iorad tutorial?
Can I limit my tutorials to be visible only within my HelpDesk site, own website domain, or some other website?
Sure thing. We have the Embed Only privacy option.
Can my tutorial be indexed by Google or other search engines?
If the tutorial is set to “Public” then yes, it can be. However, if it’s set to unlisted, it will not be indexed by the search engine.
Do you follow any accessibility standards?
Yes. We follow WCAG 2.1 accessibility guidelines for anything that is learner facing, like our tutorial player.
Pricing
Can we pay via invoice/PO instead of a credit card?
Absolutely. Just submit a ticket here and let us know you need a quote.
Should I buy if I haven't tried the free plan yet?
We don't think so. We believe iorad is the easiest and coolest way to make tutorials but recommend you try it first. Sign Up for the free plan, make some tutorials and when you're ready, come back. We’ll be here.
Do you have any discounts for freelancers or companies with less than 5 employees?
Of course. We want everyone using iorad in its full glory and affordability should never be an issue. Contact Us and we'll hook you up with some heavy discounts.
What is your refund policy?
Contact Us within 30 days and we’ll issue you a refund right away. No questions asked.
Why would anybody pay for iorad, when the free plan is pretty great?
We think the free plan is great as well. The paid plans are packed with a ton of goodies, from setting privacy to a fully customized branded player. If you don't care about this stuff, the Free plan is for you. Stick with it!
Are you serious about the unlimited tutorials?
You bet! Since you are taking a chance on us with your hard-earned money, we think you deserve more.
I only make tutorials once a year, do I need to keep paying every month?
You get 30 days to create/edit as many private tutorials as you want. If you cancel your subscription (one-click process), your account will convert to the Free plan the day before your next scheduled payment. But don't worry, the premium features you've used and access you've set will remain, as is. You just can't edit it. To edit again, you'll need to either upgrade (at whatever the current rate is) or convert it to the free version.
We don't have the budget for co-creator accounts, can we share one account?
We want you to share the iorad experience with everyone you know. It's so easy and affordable you'll be a superhero... at least in their eyes. If you have budget concerns, contact us and we'll see if we can work something out.
Can I host my tutorial on my own server or company website?
Of course! Our Enterprise plan let’s you download the HTML of your tutorial and host it on your own web server. Contact Us to learn more.
What do you do with my credit card information?
We don't store any credit card information on our servers. We use the fantastic folks at Stripe to handle all the credit card processing. They are a certified PCI Service Provider Level 1, which is the most stringent level of certification. Stripe is used by Salesforce, Foursquare, Lyft and thousands of others.
I still can't find the answer, how can I contact you?
We're happy to answer any questions you have. You can start a conversation by clicking the message bubble on the bottom right of this page, or just head over here.
Before I go, what the hell is an iorad anyway?
Initially we were looking for something short and snappy with a dot com available and iorad (pronounced eye-oh-rad) was it. We reverse-engineered the name and came up with Instructional Object RApid Development to impress the big boys. Impressive right?
Still need answers? Just drop us a line.
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