HELP DESK TICKETS
Reduce Help Desk Tickets and Support Requests
Do help desk tickets and support requests tie up the majority of your day? What if we said you could teach those people how to get the same answer you'd give them on their own?
One way I.T. professionals use iorad is to create interactive tutorials that answer some of their most common FAQs. Tutorials are easy to share and can even be embedded directly into existing websites or platforms that your organization already uses. This makes it easier for people to locate the answers they need and helps you save time to focus on higher-level strategic work.
TLDR
- Reduce the amount of I.T. FAQs you have to answer using evergreen tutorials.
- Teach your learners to find answers on their own instead of coming to you.
- Break answers down by category, product, job title, etc.
Explore More Information Technology Use Cases
You’re on a roll, here’s some more use cases you can check out.
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